A little help,
when you need it.
Here’s how to reach us about a drink, cancellation or refund.
An issue with your drink?
If a drink is incorrect, missing, defective or not as described, contact Toss Down through WhatsApp as soon as possible. Include your order details and a photo if available so we can understand the issue. We will arrange an appropriate remedy, including replacement or refund where applicable.
Changes and cancellations
To change or cancel an order, message us on WhatsApp immediately. We will confirm whether preparation has started and whether the requested change or cancellation is possible. Do not assume an order is cancelled until our team confirms it.
Prepared drinks
Our drinks are perishable and prepared for pickup. Please check your order when collecting it and tell our team about any issue. Change-of-mind returns of correctly prepared drinks are not normally accepted once preparation has started; this does not limit your rights for defective or incorrect products.
Refunds
Where a refund is due, our team will confirm the amount and how it will be returned, taking account of the original payment method. Processing time depends on the payment provider. Please keep your order confirmation and payment receipt.
Your consumer rights
This policy does not exclude or restrict any rights available to you under applicable consumer protection laws in Qatar.